HOW CAN WE HELP?

At Scom-Unity, we believe that every customer should know exactly what expertise they are paying for. To explain this belief succinctly, would you get on a plane if you knew that the person who was sitting behind the controls was not a fully qualified pilot?? We would get off that plane before you could say ‘May-Day’ and instruct every one of our consultants to do the same! This kind of reaction should be the default behaviour of customers if you hire expertise from an IT consultancy and the consultant they provide does not produce the relevant qualifications. Imagine that same person behind the controls who you are told will fly the plane is just going to give it a go and see what happens. How hard can it be? After all, he / she can ride a bicycle. Unfortunately this unwaivering self belief in one’s ability has been common in many engagements we have had to rescue and it is this oversight of checking for a ‘pilot’s license’ by customers that makes their IT budgets suffer and the project to go over budget. As experience is vital, it must be guided by knowledge. Therefore we are very strict with training and we believe in relevant qualifications. So if you are an MCSE in Security and are trying to do an Exchange role, unless you have the relevant Exchange certification, including the version you will support, we will not allow our consultant to do the work, regardless of how much they believe they could. We protect our customers!

Something else to consider is that if the consultant your hire is not qualified, then normally you will struggle to recover costs from their public liability or professional indemnity cover. If they break anything, if they are not qualified in the certain discipline, the work they did for you cannot be covered. At Scom-Unity, we insist on qualifications as they compliment our consultants experience and validate our insurance. Our consultants have a broad range of Microsoft Certifications and these qualifications range from MCITP, MCSE, MCSA and MCTS.

In every engagement, the Statement of Works (SOW) sets out every milestone, every timeline, the test plan, the deliverables and the live implementation project details. We ensure the SOW is available online to our customer in a single version and that it includes every decision, any meeting minutes, all sign offs, any change control requirements and the quality gates acceptance criteria. Any changes to SOW is drafted and sent to the customer for approval. Upon approval, we focus on delivery. Our rule of thumb is that if it is not in the SOW, it is not costed and cannot be delivered. This does not mean we are not flexible. It just means we can set your expectations. We will happily amend anything that our customer needs by following the ITIL framework and issuing a change request. Our most important goal for every project is to deliver what our customer wanted.

Below is a list of the software knowledge we have:

  • Wintel Server Support: Windows Server 2003 / 2008 / 2012 / 2016 (All Versions) 100%
  • Cloud Management: System Center Suite 2007R2 / 2012R2 / 2016 100%
  • Security Products: Microsoft Advanced Threat Analytics, Privileged Access Workstations, LAPS, UAG, TMG 100%
  • Virtualisation Products: Azure Pack, Azure Stack, Hyper-V 2012R2 / 2016, VMWare vSphere 100%
  • Automation: SCCM 2012R2 / 2016, VMM 2012R2 /2016, WAIK, WDS, PowerShell DSC 100%
  • SQL Support: SQL 2005 / 2008 / 2012 / 2014 / 2016 (All Versions) 100%
  • Service Provider: Azure, Private Cloud, Office365 100%

James Simpson

Lead Technical Specialist at Computacenter

“In an age where the description “Subject Matter Expert” and “Consultant” are used far more widely than the people they’re directed at deserve, Mark Stone stands out as a shining example in the crowd. And what a welcome breath of fresh air and enthusiasm he is.”